Good day, I am here asking about your free exchange policy for a particular case. Your ordering policy says free exchange. A few years back I bought the beta version, when you were a start up. It's a good product but not used much simply for time reason. Now I'm in need of a good digital drawing device and I am asking if your free exchange goes for me exchanging the older and fair quality product for an upgraded version. Please tell me if this is part of the policy. It would mean a million to me! Thank you abundantly and have a great day!

changing name is handled by the slate SDK. I see two issues both SDK related but There's no way for me to get into their SDK. 1- It's able to handle the first name change but does not comply with protocol on back to back name changes on one device. 2- What you explain is also my experience switching from iPhone to iPad. Judging by the issue, the SDK plants a name within a device and then syncs it with the board. It's either syncing issue with the SDK or more likely it (SDK) fails to replace the second device's local memory. anyone know what's going on?

I am using the iOS SDK to rename my slate with a 2+ device and a 2. The 2+ works fine, but the issue with the 2 is this: renaming the device on one phone, disconnecting, going to another phone and scanning for devices but then the old name shows in the bluetooth list of devices... help!

Hello, i tried to connect my slate via usb to my pc, it didnt work.. The same with the laptop /which is mac/. After that i tried connect via bluetooth but it doesnt even show it like possible connection... I charge the slate on maximum.. I tried uninstall and install again the programs, after that i see other users problems in the site but nothing works :/ What should i do?

Hi, we're trying to integrate you product with raspberry pi. We're building an e-learning tool targeted at children. I was wondering if its in your plans to support the linux arm branch?

hello !! i have a problem for run 'graphic tablet configurator' i tryed many times but isen't possible. setup preparing to install The following applications are using files that need to be updated by Setup. It is recommended that you allow Setup to automatically close these applications. After the installation has completed, Setup will attempt to restart the applications. GraphTabConfigurator.exe thanks

I am trying to use the iskn as a graphic tablet, but when I connect it via USB to my Mac and turn it on, the wheel on the graphic tablet configurator just keeps spinning, and never recognizes that the tablet is plugged in.

Hi there, I got the "MagicBeep" app running on my phone, but I still don't understand how to actually create an app that gets the info from the slate and shows it as pen strokes? Is it possible for you to explain that or post an example of how this works and how to set it up? Thank you!

Hi there, When I try to run the "MagicBeep" iOS Xcode example file, I get a few warning messages as well as an error. I can not seem to figure out what is causing this, so any help would be greatly appreciated! This is what it says: ld: warning: -L path '/Users/Eaden/Downloads/ISKN_API-new version/ISKN_API/arm_iOS/lib/libISKN_API.a' is not a directory ld: warning: ignoring file /Users/Eaden/Downloads/ISKN_API-new version/ISKN_API/arm_iOS/lib/libISKN_API.a, missing required architecture x86_64 in file /Users/Eaden/Downloads/ISKN_API-new version/ISKN_API/arm_iOS/lib/libISKN_API.a (2 slices) Undefined symbols for architecture x86_64: "ISKN_API::EventStatus::getBattery()", referenced from: MagicBeep::processEvent(ISKN_API::Event&, unsigned int) in MagicBeep.o "ISKN_API::EventPen2D::getPosition()", referenced from: MagicBeep::processEvent(ISKN_API::Event&, unsigned int) in MagicBeep.o "ISKN_API::EventPen2D::Touch()", referenced from: MagicBeep::processEvent(ISKN_API::Event&, unsigned int) in MagicBeep.o "ISKN_API::EventSoftware::getSoftwareEventType()", referenced from: MagicBeep::processEvent(ISKN_API::Event&, unsigned int) in MagicBeep.o "ISKN_API::SlateManager::stopScan()", referenced from: _deviceSelected in MagicBeep.o "ISKN_API::SlateManager::registerListener(ISKN_API::Listener*)", referenced from: MagicBeep::MagicBeep(ViewController*) in MagicBeep.o "ISKN_API::SlateManager::request(ISKN_API::SingleRequestBlockType)", referenced from: MagicBeep::connectionStatusChanged(bool) in MagicBeep.o "ISKN_API::SlateManager::subscribe(ISKN_API::AutoBlockType)", referenced from: MagicBeep::connectionStatusChanged(bool) in MagicBeep.o "ISKN_API::EventHardware::getHardwareEventType()", referenced from: MagicBeep::processEvent(ISKN_API::Event&, unsigned int) in MagicBeep.o "ISKN_API::EventDescription::getDeviceName()", referenced from: MagicBeep::processEvent(ISKN_API::Event&, unsigned int) in MagicBeep.o "ISKN_API::SlateManager::SlateManager(ISKN_API::CommLayerType)", referenced from: MagicBeep::MagicBeep(ViewController*) in MagicBeep.o "ISKN_API::SlateManager::startScan(BleScanListener*)", referenced from: MagicBeep::MagicBeep(ViewController*) in MagicBeep.o "ISKN_API::SlateManager::getDeviceByID(int)", referenced from: _deviceSelected in MagicBeep.o "ISKN_API::SlateManager::connect(CBPeripheral*)", referenced from: _deviceSelected in MagicBeep.o ld: symbol(s) not found for architecture x86_64 clang: error: linker command failed with exit code 1 (use -v to see invocation)

Is there any way to show the battery life of the slate in the current Android Beta SDK?

porque ele deixou de funcionar da noite para o dia assim não da sinal de ligado

Hi, I'm thinking about getting a slate, but I wanted to test out how it works on Linux before I commit. Specifically, I'm running KDE on opensuse tumbleweed. I found the imagink 8.0 app on here, and tried running it, but it crashes. If I start it by running Launch.sh, the initial window opens fine, and it gets all the way to "generating textures" before crashing, and gives the following output to console: ```No protocol specified [System] User info path: "~/.config/iskn/Imagink.ini" Fri - 14:57:54| Info: |[Main] First launch successfully done|(../IMAGINK_QT/Sources/main.cpp|:227|, int main(int, char**)) No protocol specified [Watcher] Starting server... [Watcher::catchImaginkErrorOccured] Error: QProcess::ProcessError(Crashed) 11 QProcess::ExitStatus(CrashExit) ``` Instead, I tried running the Imagink executable directly, in which case I also get the same loading screen, but instead it crashes after "generating textures" with this output: ```No protocol specified [System] User info path: "~.config/iskn/Imagink.ini" Fri - 14:57:20| Info: |[Main] First launch successfully done|(../IMAGINK_QT/Sources/main.cpp|:227|, int main(int, char**)) Fri - 14:57:20| Warning: |QFileSystemWatcher::removePaths: list is empty|(|:0|, ) Fri - 14:57:20| Warning: |QFileSystemWatcher::removePaths: list is empty|(|:0|, ) No protocol specified [Watcher] Starting server... [Watcher::catchImaginkErrorOccured] Error: QProcess::ProcessError(Crashed) 11 QProcess::ExitStatus(CrashExit) QFileSystemWatcher::removePaths: list is empty QFileSystemWatcher::removePaths: list is empty ``` I know Imagink isn't supported on anything but ubuntu, so I'm fine without a solution, but I just figured this might be useful to the devs since it seems like it might be a bug in the app rather than anything on my end.

Hello, Is it possibility how can I find out "raw data" about a trajectory of a pen? Specific question: I mean vectors or coordinates (x,y,z) about trajectory from imgk files? Thank You very much. Regards Jan

I am not able to use the android SDK example.... my phone does not connect. I pasted the debug output here: https://hastebin.com/folujosulo.php --- this happens before and after connect() is called. Besides the SDK example, I couldn't manage to get my phone connected either. I have the latest firmware for the android update, and imagink is working fine, not the other way though.

Is there any way/method to get the raw magnetic strength data from each sensor in the slate individually?

Sort of the raw data that each sensor is getting in terms of the amount of magnetic force it is sensing?

Hi, does anyone know a good/practical way to simulate my ios app when it is running the slate sdk & drivers? Or do I need to run my app on a device to test it?

Hey, im having a issue where the slate is missing the first stroke when i draw. if i pause and stop drawing, and start again, it will miss the first stroke but capture the rest. Anyone else having this issue?

Hey ISKN team, is there any chance you guys could sneak an api call into your sdk for triggering the magnetic reset (the one you do by pressing the two top buttons until they flash red twice)? The slate does this already/your app does this already, i just wish mine did too...thanks!

Hello - I'm trying to write a simple Linux GCC tool to dump the events using the ISKN API. I have a small program compiling and running with the libISKN_API.so library, and it connects to the Slate 2. However, the processEvent function implemented with the Listener gets called *very* infrequently, and only after intense tapping on the Slate with the stylus. It also is called with exact same timecode and event Type ("Pen3D"). My code is based off of the MagicBeep code, but I have reduced it to what I hope is the simpliest program --- main.cpp --- #include <stdio.h> #include <stdlib.h> #include "ISKN_API.h" #include "SlateListener.h" using namespace ISKN_API; using namespace std; int main (int argc, char *argv[]) { SlateListener *sl = new SlateListener(); while(1) { } return 0; } --- SlateListener.h --- #ifndef SLATELISTENER_H #define SLATELISTENER_H #include "ISKN_API.h" #include <iostream> using namespace ISKN_API; using namespace std; class SlateListener : public ISKN_API::Listener { public: // ISKN API attributes SlateManager *iskn_SlateManager; Device *iskn_Device; //Constructor SlateListener(); ~SlateListener(); //Inherited methods void processEvent(Event &e, unsigned int timecode); void connectionStatusChanged(bool connected); }; #endif // SLATELISTENER_H --- SlateListener.cpp --- #include "SlateListener.h" SlateListener::SlateListener() { // Create SlateManager and Device iskn_SlateManager = new SlateManager(); iskn_Device = &iskn_SlateManager->getDevice(); // Register events Listener iskn_SlateManager->registerListener(this); // Connect to the Slate cout << "Attempting to connect to ISKN Slate ..." << endl; iskn_SlateManager->connect(); } void SlateListener::connectionStatusChanged(bool connected) { try { if (connected) { iskn_SlateManager->subscribe(AUTO_ALL); cout << "Slate connected!" << endl; } else { cout << "Slate could not connect!" << endl; } } catch (Error &err) { // wcout << err.Message() << endl; cout << "Error Code " << err.Code << endl; } } void SlateListener::processEvent(Event &e, unsigned int timecode) { cout << "processEvent " << timecode << " " << e.Type << endl; } SlateListener::~SlateListener() { } My goal is to just output all of the events. Any help or insight into the ISKN_API library for linux would be greatly appreciated!!! Thanks!